Frequently Asked Questions
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We install an antenna and a data transceiver in your home/office. This equipment is also known as a Customer Premise Equipment (CPE).
You can complete our online form, contact us by email at firstname.lastname@example.org or call us at 787.338.0101 to make the appointment.
Usually takes 2 to 6 working days.
Usually takes 1-2 hours, it will depend on the facilities. For more information please call 787.338.0101.
No. The frequency is not affected by the weather.
No. We use wireless technology, eliminating the need for any dedicated phone line.
The installation includes the connection of one computer. But if you're interest in connect other computers we can provided you (for an additional cost) with a Router and Wi-Fi wireless network services for your home. This service required additional equipment (Router). Other charges applied for equipment, installation and configuration.
Internet Service Providers use a Fair Access Policy (FAP) to ensure that subscribers using excessive bandwidth will not negatively affect the Internet access of other subscribers. To learn more about High-Speed Internet by HOTSPOTPR.NET FAP, follow this link.
Spot Break is a service available daily from 12:00 AM to 8:00 AM. You can download without affecting the monthly quota established in each residential service plan. To read more follow this link.
No, Fair Access Policy (FAP) only applies to residential services.
No. The wireless service is a terrestrial signal that is used to transfer information over a distance without the use of wires. These systems are used to connect two fixed locations with a radio or other wireless devices. These connections are faster than satellite because the satellite has to travel more miles to receive the signal causing long delays when downloading data and also the service is rather slow when uploading.
We receive only Credit Card payments.
Under the Federal Internet Tax Freedom Act, Internet services are exempt from taxation. This law is subject to change at any time.
You have various alternatives. You can access our wiki page at wiki.hotspotpr.net, can complete an online service ticket at http://eticket.hotspotpr.net or you can contact us at +1 787.338.0101. Our technical staff is available for any situation or questions that you may have.
You can try these suggestions:
- Turn off and on your router and CPE (Antenna) for 10 seconds.
- Make sure that your computer has an IP address and an automatic DNS.
- Verify your browser configuration. Make sure that in LAN Connection (in Internet Explorer) or Network configuration (in Mozilla) the "Automatically detect settings" or "Auto detects proxy setting" is selected.
Your account can be configured to received your emails, just use the following settings:
- POP3 "Incoming Mail" Server: mail.hotspotpr.com (Port 110)
- SMTP "Outgoing Mail" Server: smtp.hotspotpr.com (Port 2525)
- Webmail Server: webmail.hotspotpr.net
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